Your personal Reservation Manager. A personal point of contact who will double check your reservation with the hotel and be your 'Virtual Concierge' at your destination

See it before you book it. Video and high-resolution photography gives you the best insight into these hotels on the World Wide Web.

Speak to an expert. Book online or call 0800 496 8888 (International: +44 1872 266 198) 7 days a week, to speak to one of our experts who know each hotel individually.

Lowest price guaranteed. Plus many unique deals. See our Price Guarantee.

Pay in £GBP, $USD or €EUR and know your final price. There are NO booking fees. All prices include UK sales tax (VAT) and the hotel service charge.

More rooms and suites. No one else offers as many room and suite options.

Terms and Conditions

1. Iconic Hotels as agent. Please note that Iconic Hotels acts as a hotel booking agent. Iconic Hotels does not itself provide the hotel accommodation. Your contract for the provision of the accommodation is with your host hotel. Iconic Hotels is part of the leading hotel agency, Hotel Direct which is owned by the travel company, Surest Limited.

2. Reservations. Reservations are not confirmed until you receive an Iconic Hotels Reservation reference that commences with 'B' (not an Enquiry or Request number) by Email, telephone or fax. Iconic Hotels accepts no liability for people who arrive at our hotel accommodation before receipt of this reservation number.

3. Cancellations and alterations. If you need to cancel or change your accommodation and provide Iconic Hotels with 3 working days notice (Monday to Friday) before you date of arrival, no cancellation fee is due and you will receive a 100% refund to the card used in the original transaction. Iconic Hotels’ objective is to process your refund on the same day but will always do so within 24-hours of receipt of your cancellation. Cancellations or changes made within 2 working days of the original arrival date at the accommodation must incur the value of the first night's stay.

Some hotel booking conditions differ from Iconic Hotels general policy, such as non-refundable ‘Advance Purchase’ rates. Any such exceptions are clearly marked on all relevant website pages.

Hotel Direct cancellations and alterations. Within Iconic Hotels there are links to Hotel Direct’s main site. Any reservations made within Hotel Direct sites are subject to Hotel Direct’s terms and conditions which are described in full on those websites but may differ from Iconic Hotels’ terms of business.

4. Complaints. Iconic Hotels has made every reasonable effort to ensure the superb 5 star quality and value of your accommodation. In the event of a complaint, guests should contact Iconic Hotels during their stay at the hotel and we will do our utmost to assist you and to obtain a satisfactory outcome. However, ultimately we cannot accept liability for guest dissatisfaction with a hotel who is themselves responsible for the standard of accommodation and guest services.

5. Information. Each hotel supplies much of the accommodation information provided on our web site and by our reservation centre. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, Iconic Hotels cannot be held liable for any errors or omissions it may inadvertently contain.

6. Price Guarantee. The Best Price Guarantee applies to existing Iconic Hotels reservations. The price guarantee requires that a lower competitive price is available for the same hotel, room type, booking conditions, date and identical package (B&B or Room only) with all taxes included. Application must be made to Iconic Hotels within 48 hours of purchase and at least 3 working days before the first date of stay. Iconic Hotels will refund the full difference in price to the credit or debit card used for payment.

7. Availability. Confirmations are made by Iconic Hotels on the basis of availability information supplied by hotels. In the unlikely event that a hotel, for any reason, advises Iconic Hotels that a room is not available after Iconic Hotels has issued confirmation to a guest, Iconic Hotels reserves the right to cancel the reservation with a full refund to the guest. Under such circumstances Iconic Hotels liability is limited to the payment received for the accommodation booked via Iconic Hotels and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation.

8. Hotel Reservations. Iconic Hotels professionally places reservations at selected hotels in accordance with instructions received from guests. In the unlikely event of an error between Iconic Hotels and a hotel that leads to a mistake or omission in the reservation of guest accommodation, Iconic Hotels will do its utmost to resolve the error and provide the required accommodation or, in agreement with the guest, comparable accommodation. Iconic Hotels liability is limited to the payment received for the accommodation booked via Iconic Hotels. Iconic Hotels liability does not extend to travel commitments or other costs.

9. Room requests (incl. smoking rooms and disabled rooms). It is important to note that certain room requirements can only be requested by Iconic Hotels and are not guaranteed by all hotels. Aspects of your accommodation that can be requested but not guaranteed are: smoking rooms (which is strongly requested when specified on your reservation submission but cannot be guaranteed), particular room positions within a hotel such as rooms with a view or rooms on a particular floor. Iconic Hotels will endeavour to meet all such requests but can accept no liability if a hotel fails to meet a request. If you require a room with disabled facilities please submit your booking request by telephoning Iconic Hotels phone 0800 496 8888 (International: +44 1872 266 198).

10. Privacy policy. Iconic Hotels gathers personal and contact details purely for the purpose of confirming your hotel reservation and contacting you in the event of any changes to your hotel reservation. Iconic Hotels will never pass on any personal or contact details to a third party. At any stage following a reservation you may request Iconic Hotels to remove your contact details from our database records.

11. Currencies. In order to place your hotel reservation, Iconic Hotels takes full payment at the time of booking. Iconic Hotels accepts payment in £Sterling, €Euros and $US Dollars at unbeatable rates in each currency. Our website will automatically present the hotel prices in your own local currency but should you wish to change this please select your currency of choice from the options at the top of all pages showing pricing. If you would prefer to speak to one of our Expert Advisors please phone 0800 496 8888 (International: +44 1872 266 198).

12. Disputes. Any dispute or claim against Iconic Hotels shall be governed by English law and is subject to the exclusive jurisdiction of English courts.